For Employees

If you are unable to log in to Planday your username or password may be incorrect:
 

  • If you have recently been invited to Planday, or if you've changed your username, you should have received a confirmation email from Planday. Please check your email inbox, including the promotions section if applicable, and follow the confirmation link provided. (This link will remain valid for 48 hours. If it has expired please ask your manager to resend an invite to Planday.)
  • To confirm or update your username please contact your manager. Your username should be a valid email address.
  • To reset your password follow the steps outlined in this article.

If your log in issue only occurs with the Planday app:
 

  • Ensure that your company URL follows the format ‘company-name.planday.com’ and does not contain ‘https://’.
  • Uninstall and reinstall the Planday app on your mobile device.

 

For Managers

If you have recently updated your username you should have received a confirmation email from Planday. Please check your email inbox, including the promotions section if applicable, and follow the confirmation link provided. (This link will remain valid for 48 hours.)

If you are still unable to access Planday it may be due to your user account not having a username in the form of a valid email address associated with it. Your Planday Admin can update your username and resend an invite. If you are your company's Planday Admin and cannot log in please contact our support team for further assistance and state that you are locked out and an Admin.
 

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