To keep usernames personal and unique, Planday uses an email address as a login identifier. An employee’s username should be the same as the email that they plan on using with Planday.

Updating an employee's username or email

Step 1 of 2: Planday administrator updates username

Planday Administrators can update an employee's username at any time by editing their profile. This process also requires action from the employee to confirm the change of email before this modification is made permanent.

First, go to People > Employees > Select the employee whose username you wish to change > press Edit at the bottom right of the screen.

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On the right side underneath User Actions menu, press Edit username.

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Enter the new username and press Save. Please make sure to write the correct email address as login details will be sent there. The old username remains active until the employee confirms this change.

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Step 2 of 2: Employee confirmation

Once you have made a change to the username, the employee will receive an email containing a verification link in their new email address.

⚠️ Only after the employee presses Click to verify my email will the change be made permanent. ⚠️

They will receive a confirmation email stating the change has been made, and can now log in with their updated email as their new username.


Please note: If the employee has not set a password yet they will need to press Forgot Password on the login screen and follow the instructions there. This article provides further instructions on resetting passwords.

Have you been asked to confirm your Planday Username?

Your Planday username is a unique identifier for your account which takes the form of a valid email address. You may be required to confirm your username when logging in for the first time, or if your manager updates it for you. Additionally, if you have used Planday before the GDPR came into effect, you may be required to update your username and password.

Once you've entered your new username and select continue an email will be sent to the given email address. ⚠️ Press the link sent to you in the email to verify and start using your new login credentials.

Please note: Upon selecting continue you will be logged into your Planday account using your old credentials, the old username and password will remain active until you have carried out the last step and followed the verification link.

Still have questions? Reach out to our support team via chat if you need help with changing usernames.

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