This article outlines how to reset your Planday password from the web and app, and how managers can reset the password for an employee. If you are using a password manager you may need to update it manually with your new Planday password once you have completed this process.
All password requests must be verified by clicking on the link that is sent to the associated account's email address.
How to reset a password on behalf of an employee
As an administrator, you can reset an employee’s password, on their behalf, by going to People > Employees section. Click the name of the employee whose password you wish to reset and press the Edit button from the quick edit menu to open up the employee details page.
Here you can press Reset password by pressing User Actions > Reset password. A password reset email will be sent to the email address associated with the employee's Planday account.
⚠️ Before initiating a password reset for an employee, please make sure that their username and email address is identical and up-to-date. If not, update their username to match the correct email address.
Reset your own password while logged in from the web portal
To change your own Planday password from the web, log in to your account, go to the Edit profile page and press Reset password link.
⚠️ Before initiating a password reset, please make sure that your username and email address is identical and up-to-date. If not, then press Edit username and update your correct email address, verify the email address, and then initiate a password reset request.
You will receive an email from Planday with a link to reset your password. Please follow the instructions in the email to continue resetting your password.
How to reset your password if you are unable to login from the web or app
If you are unable to log in to your account and have forgotten your password, here are step by step instructions on how to reset your password for your portal or the Planday app. Steps are the same when you press Forgot your password from either platform.
Go to your Planday portal on the web by browsing to its URL. You may type your username here and press Forgot Password? link.
Make sure that the Portal field is the URL of your Planday company and the Username matches your email address, then press Reset password.
A link to reset your password would be sent to your email.
💡 Be sure to check your Spam folder if you did not receive the email in your main Inbox.
Once you receive the Reset your Planday password email, you must click the Click to reset my password link to reset your password.
You can now set up a new password for your account.
Still have questions? Reach out to our support team via chat if you need help regarding this feature.
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