If you use Planday in your web browser, you can find out some information about what goes on in the background.

This can be very useful and save you and our support team a lot of time (for instance, when troubleshooting issues).

Accessing the Developer console depends on the web browser you are using.

Based on the recommended and supported web browsers for Planday, this guide will show you how to access the console from:

When encountering an issue while using Planday on an active session (after logging in), follow the steps below to see more information about it.

Chrome

There are 2 ways to open the Console on Google Chrome:

  1. right-click anywhere on the page and select Inspect from the menu, then choose the Console tab.
    (or ctrl+click for Apple touchpads/magic mouse devices)

  2. use the Chrome shortcut, by pressing Cmd+Option+J (for Mac) or Ctrl+Shift+J (Windows, Linux, Chrome OS) on your keyboard.

Then try to replicate the issue, if necessary.

With the console open, take a screenshot of the entire screen (make sure to capture both the content of the console and the Planday page and error).

! Please be aware that some pages within Planday might contain information sensitive to your organization. Make sure that you store the screenshot in a secure location on your machine and only share it with a support team representative through the official channels (e.g. the chat within Planday or on the Planday help center).


Firefox

Similar to other web browsers, there are 2 ways to open the Console on Mozilla Firefox:

  1. right-click anywhere on the page and select Inspect Element from the menu, then choose the Console tab.
    (or ctrl+click for Apple touchpads/magic mouse devices)

  2. use the Firefox shortcut, by pressing Cmd+Option+K (for Mac) or Ctrl+Shift+J (Windows) on your keyboard.

With the console open, take a screenshot of the entire screen and make sure to capture both the content of the console and the Planday page and error, if you need to share it with our support team.


! Please be aware that some pages within Planday might contain information sensitive to your organization. Make sure that you store the screenshot in a secure location on your machine and only share it with a support team representative through the official channels (e.g. the chat within Planday or on the Planday help center).


Microsoft Edge (for Windows)

To open the Developer Console in the Edge browser, you can:

  • press F12 on your keyboard.

  • right-click anywhere on the page and select Inspect from the menu, then choose the Console tab.

  • use the Ctrl+Shift+I shortcut on your keyboard and then choose the Console tab.

With the console open, take a screenshot of the entire screen and make sure to capture both the content of the console and the Planday page and error, if you need to share it with our support team.


! Please be aware that some pages within Planday might contain information sensitive to your organization. Make sure that you store the screenshot in a secure location on your machine and only share it with a support team representative through the official channels (e.g. the chat within Planday or on the Planday help center).


Safari (for Mac)

Opening the developer console on the Safari web browser on your Apple machine requires the Develop menu to be visible.

To make the developer menu visible, you'll need to go to Safari > Preferences > Advanced and enable Show Develop menu in menu bar.

Then, you can:

  1. right-click anywhere on the page and select Inspect Element from the menu, then choose the Console tab.
    (or ctrl+click for Apple touchpads/magic mouse devices)

  2. use the Safari shortcut, by pressing Cmd + Option + C on your keyboard.

With the console open, take a screenshot of the entire screen and make sure to capture both the content of the console and the Planday page and error, if you need to share it with our support team.

! Please be aware that some pages within Planday might contain information sensitive to your organization. Make sure that you store the screenshot in a secure location on your machine and only share it with a support team representative through the official channels (e.g. the chat within Planday or on the Planday help center).

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