FAQ

Planday under maintenance: information and recommendations

Written by Cristina Skov
Updated over a week ago

I can't log in to Planday

Written by Tom Kile Hartshorn
Updated yesterday

Troubleshooting Shift requests

Written by Tom Kile Hartshorn
Updated over a week ago

Planday Domain Whitelisting

Written by Morten Hulvej Andersen
Updated over a week ago

Switching to Daylight Saving Time - Spring 2022

Make sure your records stay accurate, even when the time changes, by manually decreasing the length of a shift by one hour.

Written by Cristina Skov
Updated over a week ago

Switching from Daylight Saving Time - Fall 2022

Make sure your records stay accurate, even when the time changes, by manually increasing the length of a shift by one hour.

Written by Cristina Skov
Updated over a week ago

Supported web browsers

For optimal performance, we recommend using Planday on Google Chrome

Written by Cristina Skov
Updated over a week ago

How to open the Developer console in your browser

The Developer console can show information about background operations and errors and help you troubleshoot issues with Planday support

Written by Cristina Skov
Updated over a week ago

Clearing your browser cache

Clearing your browsing cache can help speed up slow loading times

Written by Eva Maria Aguado Castro
Updated over a week ago

Supported devices - iOS

iOS 15 is the minimum required version to run the Planday app.

Written by Cristina Skov
Updated over a week ago

Supported devices - Android

The Planday app is supported on most Android devices running on Android 6 or higher.

Written by Cristina Skov
Updated yesterday

Enable Planday App on Android 6.0.1

Follow these steps to enable Planday app to work on Android 6.0.1 if you app does not load properly.

Written by Saad Saeed
Updated over a week ago

Canceling your Planday Subscription

Written by Cristina Skov
Updated over a week ago

Data retention under GDPR

Written by Cristina Skov
Updated over a week ago

How does Planday backup data?

Written by Morten Hulvej Andersen
Updated over a week ago

How is the data, processed within Planday, encrypted?

Written by Cristina Skov
Updated over a week ago

Is Planday certified against ISO/IEC 27001?

Written by Cristina Skov
Updated over a week ago

Do we keep a record of deleted employee data?

Written by Cristina Skov
Updated over a week ago

Does Planday store geographical location data?

Written by Cristina Skov
Updated over a week ago

Does Planday complete Data Processing Impact Assessments(DPIA)?

Written by Cristina Skov
Updated over a week ago

Exporting data and Subject Access Request from end-users

Written by Cristina Skov
Updated over a week ago

Where is data processed and stored in Planday?

Written by Morten Hulvej Andersen
Updated over a week ago

Does Planday use sub-processors or 3rd party contractors?

Written by Cristina Skov
Updated over a week ago

Where are Planday’s sub-processors located?

Written by Morten Hulvej Andersen
Updated over a week ago

Is any of Planday’s data transferred outside the EEA?

Written by Cristina Skov
Updated over a week ago

Audits in the DPA

Written by Cristina Skov
Updated over a week ago

Who is Planday's DPO

Written by Cristina Skov
Updated over a week ago

What is Planday’s Incident Management process

Written by Cristina Skov
Updated over a week ago