FAQ

24 articles in this collection
Written by Jason Leader, Tom Kile Hartshorn, and Cristina Skov

Planday under maintenance: information and recommendations

Written by Cristina Skov
Updated over a week ago

I can't log in to Planday

Written by Tom Kile Hartshorn
Updated over a week ago

Troubleshooting Shift requests

Written by Tom Kile Hartshorn
Updated over a week ago

Clearing your browser cache

Written by Jason Leader
Updated over a week ago

Planday Domain Whitelisting

Written by Cristina Skov
Updated this week

Switching from Daylight saving time (Fall '20)

Written by Cristina Skov
Updated over a week ago

Supported Browsers and Devices

Written by Cristina Skov
Updated over a week ago

Supported devices - iOS

Written by Cristina Skov
Updated over a week ago

Canceling your Planday Subscription

Written by Cristina Skov
Updated over a week ago

Information Security

Data retention under GDPR

Written by Cristina Skov
Updated over a week ago

How does Planday backup data?

Written by Cristina Skov
Updated over a week ago

How is the data, processed within Planday, encrypted?

Written by Cristina Skov
Updated over a week ago

Is Planday certified against ISO/IEC 27001 ?

Written by Cristina Skov
Updated over a week ago

Do we keep a record of deleted employee data?

Written by Cristina Skov
Updated over a week ago

Does Planday store geographical location data?

Written by Cristina Skov
Updated over a week ago

Does Planday complete Data Processing Impact Assessments?

Written by Cristina Skov
Updated over a week ago

Exporting data and Subject Access Request from end-users

Written by Cristina Skov
Updated over a week ago

Where are Planday’s servers located?

Written by Cristina Skov
Updated over a week ago

Where are Planday’s sub-processors located?

Written by Cristina Skov
Updated over a week ago

Does Planday use sub-processors or 3rd party contractors?

Written by Cristina Skov
Updated over a week ago

Is any of Planday’s data transferred outside the EEA?

Written by Cristina Skov
Updated over a week ago

Audits in the DPA

Written by Cristina Skov
Updated over a week ago

Who is Planday's DPO

Written by Cristina Skov
Updated over a week ago

What is Planday’s Incident Management process

Written by Cristina Skov
Updated over a week ago