FAQ

Resetting passwords

Find out how to reset your own password if you have forgotten how to log in, or reset an employee's password on their behalf.

Written by Saad Saeed
Updated over a week ago

Updating Usernames (email)

Follow this 2-step method to change an employee's username (email) and see the steps a user must take to make this change permanent.

Written by Saad Saeed
Updated over a week ago

Language settings

Set the language of your company's portal or override it with your personal settings

Written by Tom Kile Hartshorn
Updated over a week ago

I can't log in to Planday

Written by Tom Kile Hartshorn
Updated over a week ago

Planday under maintenance: information and recommendations

Written by Cristina Skov
Updated over a week ago

Troubleshooting Shift requests

Written by Tom Kile Hartshorn
Updated over a week ago

Planday Domain Whitelisting

You may need to whitelist certain Planady domains for authorised access to data.

Written by Morten Hulvej Andersen
Updated over a week ago

🌱 Switching to daylight saving time (DST) - (spring to summer)

Make sure your records stay accurate when switching from spring to summer DST by manually decreasing the shift length by an hour.

Written by Saad Saeed
Updated over a week ago

🍂 Switching back from daylight saving time (DST) - (summer to fall)

Make sure your records stay accurate when switching from summer to fall DST by manually increasing the shift length by an hour.

Written by Saad Saeed
Updated over a week ago

Supported web browsers

For optimal performance, we recommend using Planday on Google Chrome

Written by Cristina Skov
Updated over a week ago

How to open the developer console in your web browser

Learn how to utilise the developer console in your web browser to help you troubleshoot issues with Planday support.

Written by Cristina Skov
Updated over a week ago

Clearing your browser cache

Clearing your browsing history can sometimes help speed up slow loading times or errors in loading.

Written by Eva Maria Aguado Castro
Updated over a week ago

Supported devices - iOS

iOS 15 is the minimum required version to run the Planday app.

Written by Cristina Skov
Updated over a week ago

Supported devices - Android

The Planday app is supported on most Android devices running on Android 6 or higher.

Written by Cristina Skov
Updated over a week ago

Enable Planday app on Android 6.0.1

Follow these steps to enable the Planday app to work on Android 6.0.1 if your app does not load properly.

Written by Saad Saeed
Updated over a week ago

How to cancel your Planday subscription

See what important information you need to consider before requesting a cancellation of your Planday subscription.

Written by Saad Saeed
Updated over a week ago

Account section

Get an overview of your billing information, invoices and subscription plan details.

Written by Sissel Bjerkeset
Updated over a week ago

Data retention under GDPR

Written by Cristina Skov
Updated over a week ago

How does Planday backup data?

Written by Morten Hulvej Andersen
Updated over a week ago

How is the data, processed within Planday, encrypted?

Written by Cristina Skov
Updated over a week ago

Is Planday certified against ISO/IEC 27001?

Written by Cristina Skov
Updated over a week ago

Do we keep a record of deleted employee data?

Written by Cristina Skov
Updated over a week ago

Does Planday store geographical location data?

Written by Cristina Skov
Updated over a week ago

Does Planday complete Data Processing Impact Assessments(DPIA)?

Written by Cristina Skov
Updated over a week ago

Exporting data and Subject Access Request from end-users

Written by Cristina Skov
Updated over a week ago

Where is data processed and stored in Planday?

Written by Morten Hulvej Andersen
Updated over a week ago

Does Planday use sub-processors or 3rd party contractors?

Written by Cristina Skov
Updated over a week ago

Where are Planday’s sub-processors located?

Written by Morten Hulvej Andersen
Updated over a week ago

Is any of Planday’s data transferred outside the EEA?

Written by Cristina Skov
Updated over a week ago

Audits in the DPA

Written by Cristina Skov
Updated over a week ago

Who is Planday's DPO

Written by Cristina Skov
Updated over a week ago

What is Planday’s Incident Management process

Written by Cristina Skov
Updated over a week ago