FAQ

27 articles in this collection
Written by Tom Kile Hartshorn, Eva Maria Aguado Castro, and Cristina Skov

Planday under maintenance: information and recommendations

Written by Cristina Skov
Updated over a week ago

I can't log in to Planday

Written by Tom Kile Hartshorn
Updated over a week ago

Troubleshooting Shift requests

Written by Tom Kile Hartshorn
Updated over a week ago

Planday Domain Whitelisting

Written by Cristina Skov
Updated over a week ago

Switching to Daylight saving time - Spring 2021

Make sure your records stay accurate, even when the time changes

Written by Cristina Skov
Updated over a week ago

Canceling your Planday Subscription

Written by Cristina Skov
Updated over a week ago

Switching from Daylight saving time - Fall 2021

Make sure your records stay accurate, even when the time changes

Written by Cristina Skov
Updated over a week ago

Browser and device support

Supported web browsers

Written by Cristina Skov
Updated over a week ago

How to open the Developer console in your browser

The Developer console can show Information about background operations and errors

Written by Cristina Skov
Updated over a week ago

Clearing your browser cache

Written by Eva Maria Aguado Castro
Updated over a week ago

Supported devices - Android

Written by Cristina Skov
Updated over a week ago

Supported devices - iOS

Written by Cristina Skov
Updated over a week ago

Information Security

Data retention under GDPR

Written by Cristina Skov
Updated over a week ago

How does Planday backup data?

Written by Cristina Skov
Updated over a week ago

How is the data, processed within Planday, encrypted?

Written by Cristina Skov
Updated over a week ago

Is Planday certified against ISO/IEC 27001 ?

Written by Cristina Skov
Updated over a week ago

Do we keep a record of deleted employee data?

Written by Cristina Skov
Updated over a week ago

Does Planday store geographical location data?

Written by Cristina Skov
Updated over a week ago

Does Planday complete Data Processing Impact Assessments?

Written by Cristina Skov
Updated over a week ago

Exporting data and Subject Access Request from end-users

Written by Cristina Skov
Updated over a week ago

Where are Planday’s servers located?

Written by Cristina Skov
Updated over a week ago

Where are Planday’s sub-processors located?

Written by Cristina Skov
Updated over a week ago

Does Planday use sub-processors or 3rd party contractors?

Written by Cristina Skov
Updated over a week ago

Is any of Planday’s data transferred outside the EEA?

Written by Cristina Skov
Updated over a week ago

Audits in the DPA

Written by Cristina Skov
Updated over a week ago

Who is Planday's DPO

Written by Cristina Skov
Updated over a week ago

What is Planday’s Incident Management process

Written by Cristina Skov
Updated over a week ago