🔓 Access level in Planday: Administrator, Account admins or business owners who signed a contract.
🌐 Subscription plan: Any
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ℹ️ Important read: How to access and export your data
We’re sorry to hear you’re considering cancelling your Planday subscription. Before proceeding, feel free to contact our team. We’d be happy to discuss any concerns and see if we can help improve your experience with Planday.
What is my cancellation period?
Your cancellation period depends on your Planday package and subscription start date:
The Starter package has a 1-month commitment period.
Plus and Pro packages have a 12-month commitment period.
A 30-day free trial ends automatically if not renewed. No cancellation is needed.
Planday’s general terms are:
Subscriptions run for 12 months from the start date.
Subscriptions renew automatically unless cancelled.
Cancellation must be submitted at least 1 month before the renewal date.
Read more about our general subscription Terms and Conditions.
For specifics on cancellation, see the section on TERM AND TERMINATION.
Where can I find my subscription start date?
The start date for your Planday subscription package can be found in your Planday contract. If you cannot locate your contract, please contact our Support team via chat and ask to be connected to a person who can assist you.
How to cancel your Planday subscription
Only an Account admin or the person who originally signed up through the Planday website can cancel a subscription.
Log in to Planday web and go to the Account page.
On the overview page, find Your plan and click Manage > Cancel subscription.
Your subscription will remain active until the end of the current billing period or subscription term.
Important:
Planday subscriptions generally do not support mid-term cancellations.
If you cancel after a new term has started, the subscription will stay active until the end of that term.
For example, if a new 12-month term begins on April 1, the subscription will remain active until March 31 of the following year.
For quarterly billing, cancellation takes effect at the end of the current quarter.
After cancellation, workspace data is deleted within 120 days unless you contact Planday to resume the subscription before deletion.
If you don't see the option Cancel subscription in the dropdown, please follow the rest of this guide below.
How to contact Planday about cancelling your subscription
To request cancellation of your Planday subscription, contact Planday Support at:
Important:
The request must come from an Account admin, Administrator, or the person who originally signed the agreement with Planday.
The cancellation date is based on when the email is sent/received, not when the accounting team replies.
What to send us when contacting
When emailing Planday Support regarding a termination, please provide
your Customer number
or the latest Invoice number.
This information is on your last invoice, as shown in the image below.
Please note that the termination will take effect from the date of sending/receiving the email, not from the date our accounting department responds to the request.
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