🔓 Access level in Planday: Administrator, Account admins or business owners who signed a contract.

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What is my cancellation period?

Your cancellation period depends on your Planday package and the subscription start date. As a starting point:

The Starter package has a 1 month commitment period.
Plus and Pro packages have 12 months commitment period.

Planday's general terms are 12 months from the subscription start date with continuous renewal if not cancelled at least one month before renewal.

Read more about our general subscription Terms and Conditions.

For specifics on cancellation, see the section on TERM AND TERMINATION.

Where can I find my subscription start date?

The start date for your Planday subscription package can be found in your Planday contract. Please contact our support team via chat if you cannot locate your contract.

How to cancel your Planday subscription

Only an Account admin or the person who initially signed up via the Planday.com website can cancel their subscription from the Account page.

Log in to Planday and go to the Account page.
On the overview page, find Your plan and click Manage > Cancel subscription.

Your subscription will remain active until the end of your billing period. All data will be deleted within 120 days of cancellation unless you contact us to resume your subscription.

If you don't see the option Cancel subscription in the dropdown, please follow the rest of this guide.

How to contact Planday

If you wish to cancel your Planday subscription, please e-mail us at:

support@planday.com

Please note: The e-mail must come from an administrator or account admin of the company using Planday or the person who signed the contract between the company and Planday.

We strive to make improvements and updates on an ongoing basis. We would greatly appreciate any feedback we can use to continue building a quality product that delivers a high level of service and ease of use.

What to send us when contacting

When emailing Planday Support regarding a termination, please provide

your Customer number
or the latest Invoice number.

This information is on your last invoice, as shown in the image below.

Please note that the termination will take effect from the date of sending/receiving the email, not from the date our accounting department responds to the request.

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