🔓 Access level in Planday: Administrator, Account admins or business owners who signed a contract.

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What is my cancellation period?

Your cancellation period depends on your Planday package and the subscription start date. As a starting point:

The Starter package has a 1 month commitment period.
Plus and Pro packages have 12 months commitment period.

Planday's general terms are 12 months from the subscription start date with continuous renewal if not cancelled at least one month before renewal.

You can read more about our general subscription Terms and Conditions here. For specifics on Terms and Termination, go to paragraph 20.1.

Where can I find my subscription start date?

The start date for your Planday subscription package can be found in your Planday contract. Please contact our support team via chat if you cannot locate your contract.

How to cancel your Planday subscription

Only an Account admin or the person who initially signed up on the Planday website can cancel the subscription from the Account page.

Log in to Planday and go to the Account page.
On the overview page, find Your plan and click Manage > Cancel subscription.

Your subscription will remain active until the end of your billing period. All data will be deleted within 120 days of cancellation unless you contact us to resume your subscription.

If you don't see the cancel option in the portal, follow this alternate guide:

How to contact Planday

If you wish to cancel your Planday subscription, please e-mail us at:

Please note: The e-mail must come from an administrator or account admin of the organisation using Planday or the person who signed the contract between the company and Planday.

We strive to make improvements and updates on an ongoing basis. We would greatly appreciate any feedback we can use to continue building a quality product that delivers a high level of service and ease of use.

What to send us when contacting

When contacting Planday Support regarding a termination, please provide your Customer number or the latest Invoice number. You can find this information on your last invoice, as shown in the image below.

💡 Please note that the termination will take effect from the date of sending/receiving the e-mail and not from the date our accounting department responds to the request.

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