🎯 For admins of a Planday account or business owners who signed a contract. |
What is my cancellation period?
Your cancellation period depends on your Planday package and the subscription start date. As a starting point:
The Starter package has a 1 month commitment period.
Plus and Pro packages have 12 months commitment period.
Planday's general terms are 12 months from the subscription start date with continuous renewal if not cancelled at least one month before renewal. You can read more about our general subscription Terms and Conditions here.
💡 For specifics on Term and Termination, go to paragraph 20.1.
Where can I find my subscription start date?
The start date for your Planday subscription package can be found in your Planday contract. Please contact our support team via chat if you cannot locate your contract.
What to send us when contacting
When contacting Planday Support regarding a termination, please provide your Customer number or the latest Invoice number. You can find this information on your last invoice, as shown in the image below.
💡 Please note that the termination will take effect from the date of sending/receiving the email and not from the date our accounting department responds to the request.
How to contact Planday
If you wish to cancel your Planday subscription, please email support@planday.com.
⚠️ The email must come from an administrator or account admin of the organisation using Planday or the person who signed the contract between the company and Planday.
We strive to make improvements and updates on an ongoing basis. We would greatly appreciate any feedback we can use to continue building a quality product that delivers a high level of service and ease of use.
Need more help?
Please search for answers in the 🔍 Help Center or watch our ▶️ video tutorials.
Contact our support team via the blue icon at the bottom if you have more questions.
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