Following these steps can help resolve most Punch Clock issues.

Ensure GPS or Location Services are turned on, as you may need to be within a certain radius of your workplace to punch in or out. If you're too far, move closer to the location and try again.

Your employer may require you to use a specific Wi-Fi network to clock in. Open Wi-Fi settings to confirm you’re connected to an approved network with good signal strength.

Check that Wi-Fi, mobile data, and Location Services are enabled. If using iOS, go to Settings > Privacy > Location Services > Planday and set it to "While Using the App." On Android, ensure Location Services are on in the settings menu.

For iOS 14 and up, enable Precise Location to use the Punch Clock accurately. For Android, follow this guide.

If access to Planday is restricted until your contract is signed, you’ll be prompted to sign the contract upon logging in. If your employer allows partial access, follow these steps to sign your contract.

Fully close and reopen the Planday app, or restart your device to refresh the connection.

If issues persist, uninstall and reinstall the app to reset permissions.​

Verify that the time on your device is accurate. For best results, set your device to automatically update the date and time.

If the issue continues, first contact your manager and have them contact Planday Support with details on the troubleshooting steps you've tried.

Include details such as your operating system version (found in Settings > General > About on iOS or Settings > About phone on Android), your Planday app version (in the app under More), and the make and model of your mobile device.

Screenshots of the issue can also help us resolve the issue faster.

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