🔓 Access level in Planday: Administrator
🌐 Subscription plan: Starter, Plus, Pro
⏱️ Set up time: 1 min. Reading time: 3 min.
🟡 This feature is currently limited to select Planday organisations or regions, with full availability gradually extending to all.
What is Support access?
What is Support access?
Support access or consent-based access allows you to explicitly approve temporary access for teams in Planday to access to your Planday workspace. This access is typically used for support, onboarding, or troubleshooting purposes and is limited to a fixed time period.
Unlike the previous access model, Planday staff will only be able to access your account after you have given consent, and only for as long as that consent is active.
How to enable Support access
To get help from a Planday support or onboarding team:
Log in to Planday Web.
Hover over your name in the top-right corner > Enable support access.
Read the details about what access you’re granting.
Press Yes to allow access.
Once confirmed, Planday staff can access your workspace for 7 days. This allows the Planday team to:
See your exact workspace setup
Diagnose issues faster
Resolve specific issues such as unlocking payroll periods
Provide guidance tailored to your account
Access remains time-limited and fully controlled by you. You can revoke access anytime using the same steps.
Pro tip:
If you’re planning to contact Planday support, it’s recommended to grant access to your workspace in advance. You can do this before starting a conversation or while waiting for a support agent to join.
Only Administrators can give this consent, so if you don’t have admin access, ask an admin to enable support access.
FAQs
Why is consent required to access a Planday workspace?
Why is consent required to access a Planday workspace?
Consent ensures that:
You’re always aware of when Planday staff can access your data
Access is limited to a clear purpose
Access automatically expires after a set period
Your data is handled in line with legal and compliance requirements
Who can give consent?
Who can give consent?
Only users with the appropriate administrative permissions can give consent for Planday employees to access the account.
Note: This feature is available on workspaces with an active plan and does not apply to trial workspaces.
What access are you granting to Planday?
What access are you granting to Planday?
When you give consent:
Approved Planday staff can temporarily access your account
Access is limited to support or onboarding activities
Access is time-bound and automatically revoked after the consent period
Planday employees cannot access your account outside the consent period
When does the consent expire?
When does the consent expire?
After the consent period ends:
Access automatically expires after 7 days
Planday team access is revoked
No action is required from you to remove access
If you have questions about consent-based access or need help granting it, contact Planday Support.
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superuser access, super user, time-bound access, Aktivér supportadgang, Supportzugriff aktivieren Aktiver supporttilgang Aktivera supportåtkomst consent based access Support access SuperUsers consent-based Role-based access control RBAC GDPR
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