💡 If you are using a password manager you may need to update it manually with your new Planday password once you have completed this process.
Reset your own password while logged in
Before initiating a password reset, please ensure that your username (email address) is correct and up-to-date. If not, edityour username to the correct email address, verify the change by confirming the link sent to your new email, and then initiate a new password reset.
To change your Planday password, log in to your account, click the Edit profile page, and press the Reset password link.
You will receive an email from Planday with a link to reset your password.
Please follow the instructions in the email to continue resetting your password.
💡 Didn't get the email? Check your spam mail folder or have your Planday manager initiate a password reset for you.
How to reset a password on behalf of an employee
As a Planday admin, you can initiate a password reset on behalf of an employee if they have forgotten their password.
Before initiating a password reset, please ensure that their email address is correct and up-to-date. If not, edittheirusername to the correct email address, have them verify the change by confirming the link sent to their new email, and then initiate a new password reset request.
Go to People > Employees section, move your pointer over the name of the employee whose password you wish to reset and press the Edit button.
From the edit employee window, go to User Actions > Reset password. A password reset email will be sent to the email address associated with the employee's Planday account. They have to follow the instructions in the email to reset their password.
💡 Didn't get the email? Confirm that the email address associated with their Planday account is correct. Have them check their spam mail folder.
How to reset your password if you are unable to login
If you are unable to log in to your account or have forgotten your password, follow these step by step instructions to reset your password.
Browse to your Planday company's URL and press the Forgot password link.
Make sure that the Portal field is the URL of your Planday company and the Username matches your current email address in Planday, then press Reset password.
A link to reset your password would be sent to your email.
💡 Be sure to check your Spam folder if you did not receive the email in your main Inbox.
Once you receive the Reset your Planday password email, you must click the link to reset your password.
You can now set up a new password for your Planday account.
Need more help?
Please search for answers in the 🔍 Help Center or watch our ▶️ video tutorials.
Contact our support team via the blue icon at the bottom if you have more questions.
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