How to change username in Planday

Follow these steps to change a username (e-mail address).

Saad Saeed avatar
Written by Saad Saeed
Updated over a week ago

In Planday, your e-mail address is used as your login identifier to ensure unique and personal usernames. Your username should match the e-mail you plan to use with Planday.

Update your own username (e-mail)

To update your username (e-mail) in Planday, follow these steps:

  1. Log in to Planday and go to your profile on the right.

  2. Click on Edit and then select Edit username link.

  3. Follow the onscreen instructions to edit your username (e-mail).

  4. You'll receive instructions via email to confirm the change. Click the confirmation link in the email to make the change permanent.

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Update an employee's username (e-mail) as a manager

Planday admins can update an employee's username at any time by editing their profile.

This process also requires action from the employee to confirm the change of email before this modification is made permanent.

Step 1 of 2: Planday administrator updates username

First, go to People > Employees > Select the employee whose username you wish to change > press Edit at the bottom right of the screen.

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Under the User Actions menu, press Edit username on the right side.

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Enter a working email address as the new username and press Save.

Please write the correct email address; login details will be sent there. The old username remains active until the employee confirms this change by clicking a link sent to their new e-mail.

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Step 2 of 2: Employee confirms the change in their new email

Once you have changed the username, the employee will receive an email containing a verification link in their new email address.

Only after the employee presses "Click to verify my email" will the change be permanent.

The employee will receive a confirmation email stating the change has been made and can now log in with their updated email as their new username.


Please note: If the employee has not set a password yet, they will need to press Forgot Password on the login screen and follow the instructions. This article provides further instructions on resetting passwords.

FAQs and troubleshooting

No confirmation e-mail is received

If you haven't received a confirmation email, try these steps:

  • Double-check your e-mail address for any spelling mistakes.

  • Look in the spam mail folder and mark the message as Not Spam.

  • If you are an employee, ask your Planday admin to change your username for you.

  • If none of the above works, contact Planday support.

Use of special characters in the username

The following characters are not supported in the username:

  • Umlauts ä, ö and ü, and the ß in upper and lower case.

  • Scandinavian letters æ, ø, å in upper and lower case.

These characters are supported in the username:

a-z in upper and lower case, 0-9 and .! #$%&'*+/=? ^_`{|}~-

Have you been asked to confirm your Planday username?

Your Planday username is a unique identifier for your account, which takes the form of a valid email address. You may be required to confirm your username when logging in for the first time or if your manager updates it for you. Additionally, if you have used Planday before the GDPR came into effect, you may be required to update your username and password.

Once you've entered your new username and pressed continue, an email will be sent to the given email address.

Press the link sent to you in the email to verify and start using your new login credentials.

Please note: Upon selecting continue, you will be logged into your Planday account using your old credentials, the old username and password will remain active until you have completed the last step and followed the verification link.

See related articles:

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