The Planday app allows you to quickly communicate with your colleagues or employees. On your menu bar (at the bottom), under Messages, you will find your inbox and will be able to

  • read, send, receive and forward messages from your colleagues and employees

  • start or reply in group threads

  • see a list of who has opened or hasn't opened your message yet (managers only)

  • attach a file or picture to a message (managers only)

  • require a reply to your message or be notified when one is expected from you (managers only)

This means, that you can communicate through the Planday app in a similar way you would from the web version without having to remember contact details or take your communication outside Planday.

In Messages, you can find your Inbox containing messages sent to you from your colleagues and system messages about your shift requests.
From the inbox list, you can tap on any message to read its content, who sent it to you and who else is on the receiver list and you can reply (all) or forward it from the arrow icon in the top right corner.
You can also delete messages from the list, by sliding the message entry to the left and then tapping on the delete icon (๐Ÿ—‘).
If either one of the messages you received requires a reply, it will be highlighted at the top of your list until you send your response.
Please note that, at this time, the require reply option is only available through the web platform and is for managers only.

From the Inbox view, in the top left corner, the folder icon (๐Ÿ—‚) will allow you to switch to your Sent folder which will contain copies of the messages you sent

You have the same options for messages in your Sent folder, as you do for messages in your Inbox folder.

Also from the Inbox view, you'll find the option (๐Ÿ“) to write a new message either in the top right corner for iOS devices or in the bottom right corner for Android devices.

When you're composing a message, you'll have to:

  • choose which colleagues, Employee groups, or Departments you want to send it to (you can add multiple recipients), by typing in their names.

  • write a subject

  • write your message

And, if you need to, you can attach files or photos (within a total 50MB size limit).

Whether you sent a message to an entire group or Department or just to a list of colleagues, you can also keep track of who has opened your message and who hasn't yet done so.

From your Sent folder (Inbox view > folder icon ๐Ÿ—‚ > Sent), click on the message you want to see read receipts for and tap on the second icon from the right in the upper right corner, which will prompt you to choose between a list of people who have opened your message and those who haven't.

You'll also see an indicator of how many are on each list.

You can also reach out to your colleagues from the People section of the app or from pressing on a Shift directly.

Under People, you can search for specific colleagues by name. Once you tap on your colleague's entry, you will see the communication options available. From here, tapping the Message icon gives you the choice between sending an SMS (if used by your organization) or sending a message through Planday.
You can also call them or send them an email if their phone number and email address are listed and made visible by your company.

Similarly, when you're viewing a Shift, you can select a colleague from the Colleagues at work section to see the communication options available.

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