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ℹ️ Important read: Get to know Planday's leave management to find out which leave set-up fits your needs.

✅ Required steps:How to create a fixed leave policy ; How to create an accrued leave policy ; How to create leave accounts.

Are you an employee? See How to apply for leave.

Looking for other leave FAQs?

Create leave accounts

Why can’t I create a leave account for an employee?

If you’re unable to assign a leave account to an employee or can’t find their name in the selection list, it could be due to one of the following reasons:

The employee doesn’t belong to the applicable department, employee group, or employee type.
To resolve this:
- Go to Settings > Leave & Overtime > Policies.
- In the Assign section, confirm that the appropriate departments, employee groups, and employee types are selected for the policy.
The leave policy has been deleted.
To verify this:
- Go to Settings > Leave & Overtime > Policies.
- Choose the status "Deleted" and check if the policy is listed.
- If the policy has been deleted, you’ll need to create a new one and then create a new leave account for the employee.
The employee already has an active or inactive leave account.
To check this:
- Go to Schedule > Leave Accounts.
- Adjust the Period filter and set the Status filter to "All" to display both active and inactive accounts.

Carry-over accounts

My carry-over accounts haven’t been created. Why is it so?

There could be different reasons for this:

The carry-over option is disabled in the employee’s individual account. To check this, go to Schedule > Leave accounts > edit the employee’s account.

Note: Selecting the carry-over option in a leave policy does not affect already created accounts from that policy. Therefore, you need to manually edit each employee’s leave account to enable the carry-over settings.

Some leave requests that are linked to the expired account haven’t been processed (approved or denied).

As you can’t enable carry-over on an expired account, you would need to make a manual adjustment to the employee’s new leave account.

How can I enable carry-over after leave accounts are created?

First, you would need to enable carry-over in your leave policy by selecting Allow carry-over for the next period. To edit your existing account template, go to Settings > Leave & Overtime (or Absence, Overtime, Vacation) > Policies.

Make sure that you do this before the leave accounts expire
Make sure that all the leave requests for these accounts have been approved or denied

How do I disable carry-over?

You can disable carry-over in your leave policy by deselecting Allow carry-over for the next period. To edit your existing leave account templates, go to Settings > Leave & Overtime (or Absence, Overtime, Vacation) > Policies.

Note: Deselecting the carry-over option in a leave policy does not affect already created accounts from that policy.

If you need to disable carry-over on your existing leave accounts, you need to manually edit each employee’s leave account to prevent carry-over from happening. Select the account > scroll to Max allowed carry-over to next period > enter 0 (zero) > click Save.

You can’t disable carry over on an already expired account.
If you are unsure or need help, please contact our support team before your leave account expiration date.

Note: Disabling carry-over means that any unused balance will not be transferred to a new account and will expire. If you decide to utilise this leave later, download a report with the existing leave and manually add the carry-over leave to each employee as a starting balance by making a manual adjustment to the account.

Reactivate leave accounts

What happens if someone leaves and returns to work within the same leave year? When the employee returns, will the holiday accrual start from 0?

If the employee is deactivated, their leave account becomes inactive. Therefore, you'll need to create a new account for the employee by following these steps:

Go to Schedule > Leave accounts (or Absence accounts).
Set the period filter to cover the period from the start of the employee's inactive holiday account until the date when the employee was deactivated.
Choose the status Inactive.
Look at the Available balance; this represents the balance the employee had left on the date of deactivation.
If you haven't already paid out this remaining balance, you'll need to insert it as the start balance of the new account.
Apply a new leave account to the employee and make a manual adjustment to the employee’s new leave account.

I reactivated some employees but I can’t book holidays on their leave account. What do I do?

When you deactivate an employee, their leave account is automatically deactivated and you can’t change the accruing and spending periods nor request a holiday on it.

You would need to reach out to our support team so they can help you make some changes to this account or assign a new Leave account to the employee.

I reactivated some employees but on a different contract. What do I do with their leave accounts?

You would need to apply a new leave account to them and set the start date for accruing to the start date of the contract. Otherwise, the system will take the hiring date of the employee.

Delete leave accounts

How do I delete Leave accounts and Leave policies?

You can delete a Leave policy by going to Settings > Leave & Overtime > Policies. Select the relevant policy from the list and click on Delete.

If you only delete a policy, this will not delete the leave accounts created from it, but they’ll become inactive.

Keep in mind that deleting a policy may result in the loss of all associated data.

You can delete a Leave account by going to Schedule > Leave accounts. In the account row, select the delete icon on the far right.

You must first have processed all pending requests before deleting an account.

See related articles:

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