🔓 Access level in Planday: Account admin
🌐 Subscription plan: All
⏱️ Reading time: 2 min
ℹ️ Important read: Invoices and billing - FAQs and troubleshooting
🟡 Missing the Account page? Planday admins from before 2024 need Account Admin access for full billing and subscription control. See How to assign Access levels.
What payment options are available, and how do I set them up?
This table shows which payment options are supported in Planday:
Region | Direct Debit / SEPA | Credit Card | Paypal / ApplePay / GooglePay |
EU (except Nordics) | Supported | Supported | Not supported |
DACH (Germany & Austria) | Supported | Supported | Not supported |
Switzerland | Not supported | Supported | Not supported |
UK | Supported | Supported | Not supported |
Denmark | Supported* | Supported | Not supported |
Norway | Not supported | Supported | Not supported |
Sweden** | Supported | Supported | Not supported |
US | Not supported | Supported | Not supported |
* In Denmark, Betalingsservice is supported.
** In Sweden, Autogiro is supported.
When you sign your contract with Planday, you can choose your payment method. For online signup, only a credit card or direct debit (in eligible regions) is available.
After signing up, you will receive a secure link via email to enter your payment details. If all the information is entered correctly, you will receive a confirmation email. If not, the setup isn’t complete.
Currently, PayPal, ApplePay, and GooglePay are not supported.
Resolve issues with submitting the order
If the form reloads after you press submit, your data wasn't submitted and you need to enter some missing information. Check that:
Your IBAN is entered correctly, without spaces.
If using a company account, enter the company name in both the First Name and Last Name fields.
If the problem persists, contact support and include the URL of the online form so they can assist you quickly.
If there's an issue with verification or authentication, contact your bank, as Planday cannot resolve bank restrictions like blocked foreign payments.
FAQs
How can I change my payment method?
How can I change my payment method?
If you have an Account admin access level in Planday, you can go to Planday web > your profile > Account page to change your payment method.
Read more in How to view or modify payment details.
How can I change my billing frequency?
How can I change my billing frequency?
To change your payment frequency to either monthly or quarterly, please contact our support team by email at support@planday.com
Annual billing is unfortunately not possible.
What can I do if I have a question about an invoice?
What can I do if I have a question about an invoice?
You can find information on frequently asked questions about invoices in the article Invoices and billing - FAQ.
ℹ️ Need more help?
🔍 Search the Help Center | See videos at Tutorials.Planday.com | Watch a webinar
💬 For personalised support
Login and contact our support team via the blue icon at the bottom if you have more questions or book a one-to-one professional training session with an expert.