🎯 For Account admins. If you have questions about invoices, read Invoices and billing - FAQ
What payment options are available, and how do I set them up?
This table outlines supported and non-supported payment options per region.
Supported payment option per region | Direct Debit / SEPA | Credit card | Paypal / ApplePay / GooglePay |
EU (except Nordics) | Supported | Supported | Not supported |
DACH | Supported | Supported | Not supported |
UK | Supported | Supported | Not supported |
Denmark | Supported | Supported | Not supported |
Norway | Not supported | Supported | Not supported |
Sweden* | Supported | Supported | Not supported |
Australia | Not supported | Supported | Not supported |
US | Not supported | Supported | Not supported |
*Autopay is supported in Sweden.
You can choose which method to use when you sign your contract with Planday. Only a Credit card (or Direct debit in eligible regions) can be specified for online signup.
You will be sent a secure link to your billing e-mail address, giving you access to an online form. Enter all the required data and confirm. If your details are correct, you will receive a confirmation e-mail. Without a confirmation e-mail, the set-up is incomplete.
Payment by other methods, such as PayPal, ApplePay, GooglePay, etc., are not currently supported.
Resolve problems with submitting the online form
If the online form reappears after entering your details and pressing submit, no data has been submitted. Make sure:
that you have entered the correct IBAN in full and without spaces.
that if you are using a company account, you use the two fields, First Name and Last Name to enter the company name.
You can also contact the support team for a solution. When doing so, please mention the URL address of the online form (copy and paste it into your communication) so we can help you swiftly.
If verification/authentication is missing, please contact your bank or credit institution, as Planday cannot help. A likely reason is that no foreign payment is allowed.
How can I change my payment method?
If you have account admin access level in Planday, you can go to your profile > Account page to change your payment method.
Read more in How to view or modify payment details.
How can I change my billing frequency?
Please contact our support team by e-mail at:
and indicate the frequency you would like to change to. Possible options are monthly and quarterly.
What can I do if I have a question about an invoice?
You can find information on frequently asked questions about invoices in the article Invoices and billing - FAQ.
See related articles:
ℹ️ Need more help?
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