Breaks – FAQs

Frequently asked questions regarding automatic break rules, working with breaks in the schedule and Punch Clock breaks.

Written by Maud
Updated over a week ago

🎯 For admins. Looking for information on How to set up automatic Break rules? Go to How to set up automatic Break rules.

How do I add a break to a shift in the schedule?

Manual breaks can be added on a shift-by-shift basis directly in the Schedule.

If you can’t add a break to a shift with a Shift type, you need to ensure that the Shift type includes breaks under Settings > Schedule > Shift types > check if the Break option is ticked in the Shift type’s settings.

To add a manual break to a shift:

  • Open the shift you want to add a break to by pressing on it from the schedule.

  • Press the edit button (✎) under Breaks.

  • Press Add break and set how long the break should be; choose whether it should be Unpaid or Paid. Press Close and Save the shift.

How do I change an automatic break within a shift?

To change an automatic break within a shift:

  • Select the shift you want to change the automatic break for

  • Select the edit button under breaks

  • Change the duration of the break

  • If you want to delete the automatic break, untick Use default breaks

Can I use both paid and unpaid breaks on the same shift?

Yes. You can combine paid and unpaid breaks on shifts either by setting up break rules or adding the breaks manually to the shifts.


How do I change a paid break to unpaid and vice versa?

For example, if you want to convert to a paid break, go to the Schedule and edit the relevant shift. Click on the pencil icon next to the Breaks section and change the break from Unpaid to Paid.

Why do I have a 1-hour break when the break rule is only 30 minutes?

The reason for this usually is when there are 30-minute breaks applied to shifts in the template and you’re also using automatic breaks. When you apply the template, the system will register a 1-hour break.
To fix this,

  • delete the breaks in the template by going to Schedule > Templates > Edit templates > edit the relevant template

  • delete the breaks in the shifts that were applied with the template.

How do breaks affect payroll supplements?

  • If the option Affected by breaks is enabled in the settings of the Payroll supplements applied to the shifts

  • And if you have both paid and unpaid breaks.

When you run a payroll report:

  • If the break is unpaid, the supplement is not applied to it

  • If the break is paid, the Payroll supplement is applied to it

You can navigate to Settings > Payroll > Payroll supplement to configure whether supplements should be affected by breaks or not.

Can my business use Punch Clock breaks?

Yes, if your business is using Punch Clock, you can allow your employees to clock in and out of their shifts for breaks using the Punch Clock Break feature. To read a guide on how to set this up, click here.

Note that by default, breaks in the Punch Clock are unpaid but can manually be changed to paid.

What happens if I have added a manual break to a shift but also use Punch Clock breaks?

A manually entered break will always remain on the shift as long as the Punch Clock break does not overlap with the manual break.

What happens if I have set up automatic break rules but also use Punch Clock breaks?

Automatic breaks applied via Break rules will be overwritten when Punch Clock Breaks are also enabled for the same department.
In the Schedule, as soon as the shift finishes, the automatic break will disappear, and only the actual punched-in break will be shown. The automatic break will disappear whether or not the employee has punched in and out. Go to Setting up Punch Clock breaks to read more details about it.

What will the employee see from the app in terms of breaks?

The shift details timeline displays the start and end times of the shift and the breaks during the shift.

  • If a break is at a specific time of the day, the employee will see the start and end times of the break.

  • If the break occurs after a certain amount of time within the shift, the employee will see:

    • the break's start time, which is calculated automatically against the scheduled start time of the shift

    • the length of the break, counted in minutes

In the example below, the employee starts at 9:00 am and finishes at 5:00 pm. The break begins after 3 hours of work (12:00 pm) and lasts 30 minutes.

‎shift details_new_2.‎001.jpeg

The automatic breaks that were applied to some shifts have disappeared. Why?

You can check the following:

a. Maybe you’re trying to apply a shift type that doesn’t include breaks. To check this, go to Settings > Schedule > Shift types and check if the Break option is ticked in the Shift type’s settings.

b. Go to Settings > Schedule > Break rules > check if that break is eligible to be applied to the employee group/department/employee type that you’re editing the shift for and check if the length of the shift is eligible to have a break on it.

Need more help?

Please search for answers in the 🔍 Help Center or watch our ▶️ video tutorials.
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