Planday

Find answers to common questions about Planday’s 30‑day free trial.

Planday Trial plan - FAQs and troubleshooting

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Need help with something else? Browse general tips and guides.

General resources

As a Planday admin, find quick answers to your questions regarding manager actions on the Planday app

Planday app - FAQs and troubleshooting for admins

Learn how to modify the start day of your schedule or pay cycle from the settings.

How to change the first day of the week

Make sure your staff's worked hours stay accurate when switching from spring to summer DST by manually reducing the shift length by an hour.

Update Planday shifts for spring/summer DST

Make sure your staff's worked hours stay accurate when switching from summer to fall DST by manually increasing the shift length by an hour.

Update Planday shifts for fall/winter DST

Admin resources

Here you will find recommendations on what you can look out for as an admin or employee when maintenance work takes place at Planday.

Planday under maintenance: Information and recommendations

You may need to whitelist certain domains for authorised access to Planday.

Planday Domain Whitelisting

Get an overview of what you can do as an employee in case of login problems.

Login - FAQs and troubleshooting

Platform updates and maintenance

Find out how to reset your own password if you are having trouble logging in, or reset the password for an employee as an admin.

How to reset your Planday password

Follow these steps to change a username (e-mail address).

How to change username in Planday

Set the default communication of your Planday organisation or override it with your preferred language.

How to change language settings

Learn how to edit your profile picture or change the profile pictures of your employees as an admin or HR manager.

How to change a profile picture in Planday

See how you can keep your personal profile up to date on Planday via the app or by logging into Planday.

How to add or update your personal info in Planday

Learn how to configure and set Multi-factor Authentication (MFA) in Planday.

How to enable Multi-factor Authentication (MFA) in Planday

User account management

List of Planday supported web browsers and web devices.

Supported web browsers

iOS 16 is the minimum required version to run the Planday app.

Supported devices - iOS

The Planday app is supported on most Android devices running on Android 8 or higher.

Supported devices - Android

Follow these step-by-step instructions to empty your browser cache if instructed by Planday support team.

How to clear your browser data and history

Use your web browser's developer console to help troubleshoot Planday issues with support.

How to open the developer console in your web browser

Browser and device compatibility

Find legal information on how Planday handles your information and implements data security.

Information and data security in Planday

Learn how to temporarily allow the Planday team to access your workspace by enabling Support access.

How to give Planday team access to your workspace

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Information security

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