Answers to frequently asked questions
MMI can't log in to Planday
How to reset your Planday password
How to change language settings
Download Planday app for mobile devices
Adding and modifying your personal information in Planday
How to change a profile picture in Planday
How to change the first day of the week
How to change username in Planday
Planday under maintenance: Information and recommendations
Set notifications on shift changes or requests
Planday Domain Whitelisting
Update Planday shifts for fall/winter DST
Update Planday shifts for spring/summer DST
Data retention under GDPR
How does Planday backup data?
How is the data, processed within Planday, encrypted?
Is Planday certified against ISO/IEC 27001?
Do we keep a record of deleted employee data?
Does Planday store geographical location data?
Does Planday complete Data Processing Impact Assessments (DPIA)?
Exporting data and Subject Access Request from end-users
Where is data processed and stored in Planday?
Does Planday use sub-processors or 3rd party contractors?
Where are Planday’s sub-processors located?
Is any of Planday’s data transferred outside the EEA?
Audits in the DPA
Who is Planday's DPO
What is Planday’s incident management process?