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FAQs
Answers to frequently asked questions about Planday.
MMDownload Planday app for mobile devices
Planday app for admins - FAQ
Planday under maintenance: Information and recommendations
Planday Domain Whitelisting
Update Planday shifts for fall/winter DST
Update Planday shifts for spring/summer DST
How to change the first day of the week
How does Multi-factor authentication (MFA) work?
Data retention under GDPR
How does Planday backup data?
How is the data, processed within Planday, encrypted?
Is Planday certified against ISO/IEC 27001?
Do we keep a record of deleted employee data?
Does Planday store geographical location data?
Does Planday complete Data Processing Impact Assessments (DPIA)?
Exporting data and Subject Access Request from end-users
Where is data processed and stored in Planday?
Does Planday use sub-processors or 3rd party contractors?
Where are Planday’s sub-processors located?
Is any of Planday’s data transferred outside the EEA?
Audits in the DPA
Who is Planday's DPO
What is Planday’s incident management process?